Privacy Policy – Zempica LTD
Last updated: April 10, 2025
This Privacy Policy explains how Zempica LTD ("we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zempica.co.uk (the "Site"), or otherwise interact with us (collectively, the "Services"). The terms "you" and "your" refer to the individual using the Services, whether as a customer, website visitor, or any other individual whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised version on our Site and update the "Last updated" date accordingly.
How We Collect and Use Your Personal Information
To provide our Services, we collect (and have collected over the past 12 months) personal information from a variety of sources. The type of information depends on how you interact with us.
In addition to the purposes described below, we may use your information to communicate with you, provide or improve our Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and those of our users.
Personal Information We Collect
The types of personal data we collect depend on how you interact with the Site. "Personal information" refers to any information that identifies or relates to you.
Information You Provide Directly
Contact information (name, address, phone number, email)
Order details (billing and shipping address, payment proof, contact info)
Account data (username, password, security questions)
Customer support content (messages, inquiries, complaints)
Some features require this information. Without it, certain Services may not function.
Information We Automatically Collect
We automatically gather information on your interactions with the Site using cookies, pixels, or similar technologies. This includes:
IP address
Device and browser data
Site interactions
Log data and browsing activity
Information from Third Parties
We may also collect information from:
Technical partners like Shopify
Payment processors
Advertising and analytics providers
All third-party information is handled according to this policy. See also "Third-Party Websites and Links."
How We Use Your Information
Service delivery: processing payments, managing accounts, sending confirmations, returns, exchanges, and shipping.
Marketing: sending newsletters, offers, and advertising.
Security and fraud prevention: detecting and managing fraudulent or abusive activities.
Support and service improvement.
Cookies
We use cookies to enhance and facilitate the Services. For information on cookies used by Shopify, see: https://www.shopify.com/legal/cookies. You may manage your cookie preferences through your browser settings. Disabling cookies may impact your experience and disable certain Site features.
Our Site does not respond to “Do Not Track” browser signals.
Sharing Your Personal Information
We may share your personal information with:
Technical service providers (Shopify, hosting, payments, shipping, support)
Marketing partners
Social media platforms (when using their widgets or integrations)
Affiliates and corporate group members
During a merger or legal obligation
We do not sell or share sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may include links to third-party platforms. We are not responsible for their privacy policies or practices. Please review their terms before engaging with them.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect their data. If you believe your child has provided us with personal information, contact us to have it deleted.
Data Security and Retention
Although we use best practices, no method is 100% secure. Retention depends on business, contractual, or legal needs.
Your Rights
Depending on your location, you may have rights such as:
Access
Deletion
Correction
Portability
Restriction
Withdrawal of consent
Objection
Filing a complaint with a data authority
You may exercise your rights on the Site or by contacting us. We may request identity verification.
Complaints
You may contact us with any complaints. If unresolved, you may reach out to your local data protection authority.
International Users
Your data may be stored or processed outside your country, including the UK. If transferred from the EU, we use Standard Contractual Clauses or similar safeguards.
Contact
For any questions about this Privacy Policy or to exercise your rights:
Email: team@zempica.co.uk
Zempica LTD
71-75 Shelton Street
Covent Garden
London, ENG, WC2H 9JQ
United Kingdom